Eligibility

To be eligible for a return, please ensure that:

• The return request is made within 14 days from the date of delivery.
• The product is unused, in its original packaging, and in the same condition as received.
• Customized products with personalization or customization cannot be returned unless they are defective or damaged.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at hey@kprivatelabel.com to request a return authorization.
2. Provide your order number, the reason for the return, and any relevant details or photos.
3. Once your return request is approved, we will provide you with instructions on how to return the product.

Refund

Upon receipt and inspection of the returned product, we will issue a refund to the original payment method used for the purchase. Please note:

• Shipping costs are non-refundable unless the return is due to a manufacturing defect or error on our part.
• Refunds may take 30 business days to process and reflect in your account, depending on your payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our Website.

Damaged or Defective Products

If you receive damaged or defective products, please contact us immediately with photographic evidence of the damage. We will assess the situation and provide appropriate solutions, which may include a refund, replacement, or exchange.

Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at hey@kprivatelabel.com. Our customer service team is here to assist you and ensure a seamless return experience.

Changes to the Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. It is your responsibility to review this policy periodically for changes. Continued use of our Website following the posting of any changes constitutes acceptance of those changes.

Thank you for choosing kprivatelabel.com! We appreciate your business and strive to provide you with the best shopping experience possible.