POLICYS

1. Payment Policy
   1. When making an order: : 50% upfront deposit payment (Example: Total cost is 20€ EUR = 10€ EUR deposit payment paid upfront directly)
   2. When order is ready for shipment: Final 50% payment is invoiced and has to be paid before delivery  Example: Total cost is 20€ EUR with 10€ EUR already deposit  = Final 10€ EUR has to be paid before delivery can start.)
   3. Pre-order payments lead time and Refund : When making a 50% upfront payment for a pre-order, if our quota limit for starting making the specific pre-order product is not fulfilled in 90 days (3 Months) from the day of your 50% upfront payment, then you have the option to get 100% refund of payment. You can request this through your login account in our platform or send email to [refundpreorder@kprivatlabel.com]

Payment Policy for B2B Transactions in EU Markets

Payment Methods: We accept SEPA bank transfers, Visa, MasterCard, PayPal, SEPA transfers are preferred.

Payment Terms:  For 50% upfront payments of Pre-order or occurring order: Net 1 day from the invoice date. For final 50% payment for starting delivery of order: Net 1 day from the invoice date. Man placing an order with paying 50% deposit upfront payment, you are eligible to pay 100% of ordered products and there is no cancelation possible.

Currency: Payments can only be made in euros (EUR).

VAT Handling: A valid VAT number is required to avoid VAT charges. Customs duties and additional taxes depend on agreed Incoterms. All of our Korean Made products are in general 100% duty free in all EU markets, if uncertain please contact our customer service [customersupport@kprivatelabel.com] or check HS-Code on product page with custom duties for designated arrival country.

Security and Compliance: Payment data is secured via PCI-DSS compliant systems. All data handling complies with GDPR.

Replacements and Disputes: Replacements are processed within 14 days. Payment disputes should be raised within 30 days of the delivery date.

Late Payments: A fee of 1.5% per month applies to late payments. Accounts overdue by 60 days will be placed on credit hold.

Contracts and Agreements: All transactions are governed by written agreements specifying terms and conditions.

Customer Support: Contact our support team via email [customersupport@kprivatelabel.com], or online chat for payment-related queries during business hours. Response within 24 hours on business days.

This policy ensures clear communication of terms, compliance with EU regulations, and supports smooth business operations.

Refund and Reclamation Policy for B2B E-Commerce in EU Markets

Eligibility for Refunds and Returns:

• Only Products that are damage or defective are eligible for replacement and returns, You are eligible to get replacement product delivered to same address free of charge.. We do not refund, only sending replacement of damage/defective goods if it´s determined that our part are the cause or our suppliers handling/manufacturing has been responsible for damage or defective product.
• We sends replacement products to same delivery address free of charge. We do not refund any payments for any damaged or defective products that are determined to cause by our part or by our suppliers handling/manufacturing.
• We do not refund any payment for ordered deliveries, if your delivered product is confirmed to be damaged or defective and the cause of being damage or defective is determined to be from our handling or from our suppliers, then you are eligible to get a new replacement product/products delivered to same delivery address free of charge.

Return Process:

• Obtain a Return Merchandise Authorization (RMA) before returning any product.
• Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.
• Return Address: [Provide return address and any specific packaging instructions].

Inspection and Refund Processing:

• Returned products are inspected upon receipt. If found ineligible, customers will be notified and the product will be returned at their expense.
• Refunds are processed within 14 days of receiving and inspecting the returned product, issued to the original payment method.

Defective or Damaged Products:

• Notify us within 7 days of receipt of defective or damaged products.
• We cover the cost of return shipping and offer a replacement for defective or damaged products.

Reclamation for Non-Delivery:

• Notify us if an order does not arrive within the expected delivery timeframe.
• We will investigate and confirm the delivery status with the shipping carrier.
• If confirmed as lost, we will send a replacement or issue a full refund.

EU Regulations Compliance:

• Our policy adheres to the EU Consumer Rights Directive and GDPR regulations to ensure compliance and protect customer rights.

Documentation and Communication:

• We maintain detailed records of all returns, and reclamations.
• We ensure prompt and clear communication with the customer throughout the return and replacement process.

For any questions or to initiate a return, please contact our customer support team at [reclamation@kprivatelabel.com], make sure to add your customer ID, order ID and specify what is the issues with delivered products.

This policy ensures clear guidelines for handling returns, refunds, and reclamations, providing a transparent and efficient process for B2B customers in the EU.