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FAQ

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Q1. What’s the minimum order quantity (MOQ)?

A: MOQs vary depending on the product and packaging. In general, skincare products start at 3,000 units per item, but some flexible options may be available for select items. Please inquire for product-specific details.

Q2. Can I request product samples before placing an order?

A: Yes! We offer two sampling options:

Basic Sample ($200): 1 sample based on confirmed specs
Advanced Sampling (50% deposit): Up to 3 rounds with formula adjustments
All samples are shipped via DHL or FedEx for fast global delivery.

Q3. Can I customize the formula or packaging?

A: Absolutely. You can choose from our pre-developed base formulas, or request custom development. Packaging is fully customizable, including tube, jar, pump, and eco options. Our team will guide you through each step.

Q4. How long does the full production process take?

A: Typical production lead time is 35–60 days after sample approval and final artwork confirmation. This can vary based on formula complexity, packaging, and quantity.

Refund & Returns Policy

Hey-Growth

Teheran-ro 128, Gangnam-gu,

Seoul, South Korea (Postal Code: 06234)

Blog

Contact

Refund & Returns Policy

Hey-Growth

Teheran-ro 128, Gangnam-gu,

Seoul, South Korea (Postal Code: 06234)

FAQ

Q1. What is the Minimum Order Quantity (MOQ)?

A: Our MOQ (Minimum Order Quantity) depends on the product type and packaging. Some items may start from as low as 1,000 units, while others may require a higher quantity. Please contact us for product-specific details.

Q2. Can I customize the selected product?

A: Customization is only available for orders over 3,000 units for Skincare Products in Tubes/Containers/Jars/Serum-Droppers/Balm-sticks. For Face Sheet Masks, the MOQ is 30,000 units.

Q3. Can I sell these products directly to B2C, in any market/country?

A: Yes. In all EU markets, our skincare products are approved with CPNP registration and all necessary tests (Microbiological, Physical, Chemical, Challenge PET, Stability, and Compatibility-Tests).

Q4. How do I add my own brand/logo/design to my ordered skincare products?

For orders less than 30 units:
- You need to design your own sticker label, print it, and attach it to the product.
- Our branding/design team can assist with the design for an additional cost. Please send us an inquiry.
For orders between 30-300 units:
- The printing of your designed sticker label is included in the price and will be sent together with your products.
For orders between 300-3,000 units:
- Both printing and attachment of your designed sticker label onto your ordered skincare products are included in the price.
For orders over 3,000 units:
- You can customize both the product formula/ingredients and the printing directly on the packaging and the box.

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